faq
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To order a product, choose what you want and take it to the shopping cart. After that, you should go the page to do the payment: first you have to write your personal information and, after that, you can pay it. When you do the payment, be sure to finish all the steps so that we can charge you the amount of your purchase and send it to you.
The items that you pre-order are reserved for you and shipped as soon as they become available. *pre-order items are not yet in stock, but available for advanced order on our site. therefore a pre-ordered item is shipped directly to your chosen shipping address once it is in stock. as with all purchases on our site, you will be charged for the item to reserve the item. the expected date that the item will leave the distribution center is indicated on the product detail page. this date is a good estimation of the item’s availability but please note that the date is not firm. should the expected shipping day change, you will be notified via email. *after your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. please note that business days are monday to friday, excluding holidays. *Pre-orders with different shipping dates: If you purchase two or more pre-order items with different shipping dates, your items will ship as soon as all of the products are ready, as a single order. *As for any order, you will be asked to submit your payment upon placing the order online.
All of our products are created by hand by our artisans, according to very strict quality criteria. We work primarily with leather, a natural material and a resource limited by our strict selection criteria. For all of these reasons, shipping or delivering an pre order may take up to a month, as listed above to create an leather good need time for the finest details.
Contact us as soon as possible if you wish to amend your order. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info. If you wish to cancel or modify your order, please contact our Client Services as soon as possible. Once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. However, we will do our absolute best to accommodate your request.
You may experience a few minutes' delay between placing your order and receiving your order confirmation. If you have not received an order confirmation within 24 hours, please check your Spam inbox. If you still have not received a confirmation email, please contact our Client Services.
Our leather goods are made according to the highest quality standards. your leather good is covered by a limited warranty, applicable to any manufacturing defect also includes hardware such as snaps, zippers, buckles.... Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects.
Due to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily use. Worn edges or corners, natural fading and softening of materials is an expected occurrence, and also the warranty does not cover Misuse, neglected goods, abuse, natural disasters or accidental damage. But we guarantee the foundation of our product will hold your belongings safely for a lifetime.
Allow between one to seven business days between the date of your order and your date of delivery. for more information's read our shipment terms and conditions.
That depend on your location, but shipping rates vary from 10 USD to 35 USD, and these rates are subject to change.
Updates on your order status will be sent to you by email. You may also follow your order online by logging into your FlyingWhales account. After placing your order, you will receive a confirmation email notifying you that your order has been placed. At this time, the order status in your account is "Submitted".
An adult signature is required upon receipt of your package.
Any order being shipped to a destination outside of the united states may be subject to import duties and taxes. All tax, customs and import duties will be levied by the customer’s local government. All additional taxes and fees are the responsibility of the customer.
You may pay for your purchase using a valid VISA, MasterCard, American Express or Discover card or PayPal and you authorize FlyingWhales ltd to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be shipped and FlyingWhales ltd will have no obligation to fulfill your order.
All transactions on flyingwhalesleather.com are secure and powered by 2checkout. To protect all personal data and payment data, flyingwhalesleather.com uses a Secure Socket Layer (SSL) encryption system. SSL is denoted by a lock icon in your browser's address bar and 'https' ('s' for 'secure') in the site URL. With SSL, all data exchanged between you and flyingwhalesleather.com is encoded, making it unreadable to third parties. flyingwhalesleather.com allows you to save your payment information. However, flyingwhalesleather.com does not retain any credit card information. You will need to re-enter your CVV code at every purchase. flyingwhalesleather.com uses 3D Secure, an added security layer system for payments made with Visa®, Mastercard® and American Express® cards equipped with this technology. These credit cards use the 3D Secure services "Verified by Visa®", "MasterCard® SecureCode" and "American Express SafeKey®", respectively.
When completing your order, you will automatically be redirected to the PayPal website, where you can log into your account. If you do not have a PayPal account, you may create one there. Once your order has been validated and paid for using PayPal, you will be redirected to the order confirmation page on flyingwhalesleather.com. Your order will be dispatched as soon as your PayPal transfer has been validated and received.